Just recently a colleague shared with me an experience encountered with some of the gems that work at the ITC, you know, customer service types.
Well it seems as if ITC customer service is based on threats made to and yelling at citizens, refusal to identify who the employee is so you know to whom you are speaking, and worst, not being willing to put to writing the information handed out to callers, so they have the comment in letter form their files.
Even the IRS lets you know who you are calling and the ITC bases what it does in the IRS.
I guess since Otter is short on income this year perhaps he can clear out some of these current ITC thugs.
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